At Dipson Theatres, we are committed to providing a safe, comfortable, and enjoyable moviegoing experience for all guests. To ensure this, we kindly ask that all patrons follow the policies outlined below.

 

 Admission & Ticketing

• All guests must present a valid ticket for entry.
• Tickets are required for all guests occupying a seat, regardless of age.
• Showtimes and seating are subject to availability.
• Management reserves the right to refuse admission or revoke admission without refund for policy violations.
• Please verify your showtime, format, and rating before purchase.

 Refund & Exchange Policy

We understand that plans can change. Our refund and exchange guidelines are as follows:

• Refunds or exchanges are available prior to the printed showtime.
• Tickets purchased online may be refunded through the original method of purchase or at the theatre box office (processing fees may apply).
• No refunds or exchanges will be issued after the showtime has passed.
• Convenience fees for online purchases are non-refundable unless required by law.
• Special event screenings, private rentals, promotions, or advance screenings may be non-refundable.
• If a show is cancelled or interrupted due to technical difficulties, management will provide a pass, exchange, or refund at its discretion.

Please contact your local Dipson Theatre directly for assistance with ticket concerns.

 Bag Policy

To ensure the safety and comfort of all guests:

• Large bags, backpacks, oversized purses, and packages are not permitted inside the theatre.
• Small purses and diaper bags are allowed but may be subject to inspection.
• All bags are subject to inspection at management’s discretion.
• Prohibited items (including outside food and beverages, alcohol, weapons, or illegal substances) are not allowed inside the theatre.
• Dipson Theatres reserves the right to deny entry to guests who decline a bag inspection.

We appreciate your cooperation in helping us maintain a secure environment.

 Age & Rating Policy

Dipson Theatres follows the film rating guidelines established by the Motion Picture Association (MPA).

• G / PG – All ages admitted.
• PG-13 – Parents strongly cautioned.
• R – Guests under 17 must be accompanied by a parent or legal guardian.
• NC-17 – No one 17 and under admitted.

Valid photo identification may be required for entry to R-rated films.

 Outside Food & Beverage

• Outside food and beverages are not permitted.
• Exceptions may be made for medical or dietary needs with management approval.
• Baby food and sealed water bottles may be permitted at management’s discretion.

 Guest Conduct & Mobile Devices

• Please silence all mobile devices before the movie begins.
• Texting, phone calls, and screen use during the feature presentation are prohibited.
• Disruptive behavior, including talking, excessive noise, or harassment of other guests, will not be tolerated.

Guests who violate these policies may be asked to leave without refund.

 Recording & Piracy

• The use of recording devices of any kind during the film is strictly prohibited.
• Audio or video recording of any portion of a movie is a federal offense.
• Suspicious activity may be reported to local authorities.

 Supervision of Minors

• Children under a specified age (as determined by location policy) must be accompanied by a responsible adult.
• Management may implement curfew restrictions for minors during evening showtimes.

 Accessibility

Dipson Theatres is committed to accessibility and inclusion. Most locations offer:

• Assistive listening devices
• Closed captioning devices
• Wheelchair-accessible seating
• Companion seating

Please speak with theatre staff for assistance.

 Cleanliness & Safety

• Please dispose of trash properly in designated receptacles.
• For the safety of all guests, running, throwing objects, or damaging theatre property is prohibited.
• In case of emergency, follow staff instructions and posted exit signage.

 Service Animals

Service animals trained to perform specific tasks for guests with disabilities are welcome in accordance with applicable laws. Pets and emotional support animals are not permitted.

 Policy Updates

Dipson Theatres reserves the right to update or modify these policies at any time without prior notice. Policies may vary by location.

 

Thank you for choosing Dipson Theatres. We appreciate your cooperation and look forward to providing you with an exceptional entertainment experience.