Dipson Theatres

Q: How can I get  a FREE Medium Popcorn from Dipson Theatres?
A: You can receive your free popcorn by registering to the system here

Q: I don't have a printer, can I still buy tickets online?
A: No... You will need a functioning printer to redeem your ticket at the theatre.

Q: I want to buy a ticket but the showtime isnt clickable. Why?
You may not purchase online tickets within 3 hours of the movie start time online, most likely you will be able to purchase tickets at the box office.  You should call the theatre to insure that tickets are available.  This allows the theatre to prepare for our online customers and to ensure that they do not oversell a theatre.  Another reason that tickets may be not available is that a movie is already sold out, but this reason is usually for the big "event" pictures and is not the norm.

Q: I know my credit card is good but my order was still declined?
A: Please make sure you have entered your correct address. We validate your credit card information based on the address you have registered with your issuing credit card provider.

Q: Why was I double charged?
A: E-commerce processing uses a specific transaction format called PreAuth/PreAuthCapture. When a cardholder purchases an item through our website, an authorization (pre-auth) will be sent to the card-issuing bank verifying available funds and will put a hold on those funds for you. When our credit card batch is assembled and closed it will submit a finalization (pre-auth capture) on the pre-auths and close out the batch. This is the way that it will work to ensure that the funds are available at the time of purchase, but without actually charging/finalizing the card in the event that the item or service is not available to give the merchant a chance to omit the transaction from the final batch. A pre-auth will generally hold or  pend for 3-5 business days at which point it will drop off leaving only the PreAuthCapture transaction, or no Capture at all if the transaction was omitted. It will be typical for debit card cardholders to see these preauths and the preauthcaptures because of online banking.  If your charge is not reversed in a couple of days, please contact us again, and we will send it on for review with the Merchant Company.

Q: My printer malfunctioned and I couldn't print my ticket what do I do?
A: If you do have a printer but it malfunctioned while printing your ticket please contact us here as soon you can before you attend the show and we will forward your information to the manager on duty.

Q: How do I find out what movies will be playing at Dipson Theatres?
A: You may use the search feature on any of our pages located at the top of the page. Just type the movie title and click go and if the movie is currently playing at any of our locations it will show up.

Q: Are you hiring?
A: Most likely... Please apply at the location nearest you.

Q: Can I use my gift certificates at any theater?
A: Yes, gift certificates are treated the same as cash with no expiration date and are accepted at any Dipson theater, at any time.  Very rarely, the film companies, impose a no pass restriction and depending on the type of pass you have you may or may not be able to use it for that engagement.  Basically, for gift certificates that have been paid for you will be able to use them, but for promotional passes/comps that were received at no charge those would not be usable for a no pass restriction movie.